Hearing Coordinator

QUALIFICATIONS: 

An example of acceptable qualifications for this position:

·     Bachelor’s degree from an accredited college or university.

·     Three (3) or more years of  housing related experience and/or training; or any equivalent combination of education, experience, and/or training which provides the required knowledge, skills, and abilities. .

LICENSURE OR CERTIFICATION REQUIREMENTS: 

N/A 

EQUIPMENT OPERATED: 

The following are examples only and are not intended to be all inclusive. 

Calculator, computer, computer software (e.g., Microsoft Office, Microsoft Teams, Microsoft Vizio Yardi, SharePoint, OnCue, Dynamics, US Bank Software, Affordablehousing.com, ADP, Adobe Reader, and other applicable computer software), mobile phone, fax machine, copier, scanner, telephone, and other standard modern business office equipment. 

INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS: 

Employee has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); this is considered sedentary work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the U.S. Department of Labor’s physical demands strength ratings.

In cases of emergency, unpredictable situations, and/or department needs, may be required to lift, push, pull, and/or carry objects heavier than D.O.L. strength ratings recommend.

ESSENTIAL FUNCTIONS OF THE POSITION: 

For purposes of 42 USC 12101: 

Housing Choice Voucher (HCV) Hearing Coordinator is typically responsible for managing and conducting informal hearings for participants in the Housing Choice Voucher program, often under the guidelines of the U.S. Department of Housing and Urban Development (HUD). This position ensures that the due process rights of applicants and participants are upheld and that the program complies with relevant regulations and policies. 

25%   (1) Review and adjudicate participant grievances or appeals related to HCV program decisions, such as terminations, denials, or changes in assistance. Document and ensure fairness during hearings while maintaining compliance with HUD regulations. 

20%    (2) Examine case files, policies, and procedures to determine the validity of actions taken by the housing authority. Prepare detailed reports and recommendations based on findings. Serve as a liaison between program participants and the housing authority. Provide clear explanations of hearing outcomes, program rules, and participant responsibilities.  

15%    (3) Maintain accurate and organized records of hearings, decisions, and related correspondence. Assist with data analysis and reporting for audits or program evaluations. 

15%   (4) Stay updated on HUD regulations and local housing policies to ensure hearings are conducted in accordance with legal requirements. Provide recommendations for process improvements to ensure compliance and efficiency.  

10%  (5) Must process MIP’s, Interim Recertifications, Annual Recertifications, HAP Contracts, and adjustments as needed. 

10%  (6) Acts as a cultural ambassador for the organization.  Implements strategies to ensure that the organizational mission, vision and values are exemplified within the department. Works with the community to       advance partnerships and organizational positioning through the system. Develop and conduct training for staff, landlords, and participants on hearing process. 

         (7) Attends meetings and serves on committees, as directed; attends training and seminars, as directed. 

         (8) Demonstrates regular and predictable attendance. 

         (9) Maintains required licensure and/or certification. 

         (10) Meets all job safety requirements and all applicable OSHA safety standards that   pertain to essential functions. 

OTHER DUTIES AND RESPONSIBILITIES: 

5%        (11) Performs other related duties as assigned.

MINIMUM ACCEPTABLE CHARACTERISTICS: 

(*indicates developed after employment) 

Knowledge of: interviewing; office practices and procedures; *Agency/department goals and objectives; *Agency/department policies and procedures; *workplace safety practices and procedures; *personnel rules and regulations; supervisory principles and practices; computer software; community resources and services; records management; personnel administration; office management; project management; government structure and process; public administration; government grant programs; state, federal, and local laws and/or regulations; employee training and development; local geographical area; business administration; English grammar and spelling; modern principles, practices, and techniques of Public Housing Authority management; the relationship of Public Housing Authority’s to other federal, state, and local jurisdictions and their abilities to provide funds or other support to the Authority; pertinent HUD regulations; federal, state, and local laws and regulations pertaining to public housing authorities; modern principles, practices, and techniques of rental property maintenance; Housing Choice Voucher and low-income housing policy and regulations; Housing Choice Voucher eligibility and rent calculation requirements, as required by HUD and Housing Quality Standard (HQS) Inspection Program; apartments & dwellings; construction. 

Skill in: computer operation; use of modern office equipment; customer service; organization, planning, and time management. 

Ability to: interpret a variety of instructions in written, oral, picture, or schedule form; deal with many variables and determine specific action; apply management principles to solve agency problems; define problems, collect data, establish facts, and draw valid conclusions; exercise independent judgment and discretion; understand, interpret, and apply laws, rules, or regulations to specific situations; select most qualified applicant according to specifications for referral; read, copy, and records figures accurately; add, subtract, multiply, and divide whole numbers; calculate fractions, decimals, and percentages; copy records precisely without error; complete forms; prepare correspondence; compile and prepare reports; respond to routine inquiries from public and/or officials; conduct effective interviews; communicate effectively; train or instruct others; understand a variety of written and/or verbal communications; maintain records according to established procedures; handle sensitive inquiries from and contacts with officials and general public; develop and maintain effective working relationships; resolve complaints; travel to and gain access to work site; maintain confidentiality.