Client Services Receptionist

QUALIFICATIONS: 

An example of acceptable qualifications for this position: 

• Completion of secondary education or equivalent (high school diploma or GED); 
• one (1) or more years of related experience and/or training; 
• or any equivalent combination of education, experience, and/or training which provides the required knowledge, skills, and abilities. 

LICENSURE OR CERTIFICATION REQUIREMENTS: 

N/A. 

EQUIPMENT OPERATED: 

The following are examples only and are not intended to be all inclusive. Calculator, computer, computer software (e.g., Microsoft Office, YARDI, and other applicable computer software), fax machine, copier, scanner, telephone, and other standard modern business office equipment. 

INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS: 

Employee ascends and/or descends ladders, stairs, or scaffolds; has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); works in or around crowds; has contact with potentially violent or emotionally distraught persons this is considered sedentary work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the U.S. Department of Labor’s physical demands strength ratings. 

In cases of emergency, unpredictable situations, and/or department needs, may be required to lift, push, pull, and/or carry objects heavier than D.O.L. strength ratings recommend.

ESSENTIAL FUNCTIONS OF THE POSITION: 

For purposes of 42 USC 12101: 

1. 80% Acts as a communicator and provides clerical support (e.g., greets and signs in visitors and escorts to the appropriate location; answers phone calls and transfers to the appropriate person or department; assists visitors with inquiries; assists visitors with completing paperwork; accepts drop off of documents and distributes to the appropriate individual or department mailbox; restocks client documents and office supplies; compiles and prepares various reports; composes correspondence; etc.). 
2. 15% Prepares and analyzes reports to assess data accuracy; keys applications onto PHAMS system.
3. Attends meetings and serves on committees, as directed; attends training and seminars, as directed.
4. Demonstrates regular and predictable attendance. 
5. Maintains required licensure and/or certification.
6. Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions. 

OTHER DUTIES AND RESPONSIBILITIES: 

5% Performs other related duties as assigned. 

MINIMUM ACCEPTABLE CHARACTERISTICS: 

(*indicates developed after employment) 

Knowledge of: office practices and procedures; computer software; state, federal, and local laws and/or regulations; local geographical area; English grammar and spelling; pertinent HUD regulations; federal, state, and local laws and regulations pertaining to public housing authorities; modern principles, practices, and techniques of rental property maintenance; Housing Choice Voucher and low-income housing policy and regulations; *Agency/department goals and objectives; *Agency/department policies and procedures; *workplace safety practices and procedures; *personnel rules and regulations. 

Skill in: computer operation; use of modern office equipment; listening; customer service; organization, planning, and time management. 

Ability to: carry out a variety of instructions in written, oral, picture, or schedule form; deal with problems involving several variables within familiar context; read, copy, and records figures accurately; add, subtract, multiply, and divide whole numbers; calculate fractions, decimals, and percentages; copy records precisely without error; complete routine forms; prepare routine correspondence; compile and prepare reports; respond to routine inquiries from public and/or officials; communicate effectively; understand a variety of written and/or verbal communications; maintain records according to established procedures; handle sensitive inquiries from and contacts with officials and general public; develop and maintain effective working relationships; travel to and gain access to work site; maintain confidentiality.