Assistant Vice President (AVP) Recertifications

QUALIFICATIONS:  An example of acceptable qualifications for this position:

• Possession of a Bachelor’s degree from an accredited college or university in Business, Public Administration, or related field (MBA or other graduate degree, preferred)
• Minimum of five (5) years of related experience and/or training, with three (3) or more of those years consisting of progressively responsible high level managerial or executive level experience; or any equivalent combination of education, experience, and/or training which provides the required knowledge, skills, and abilities. 

LICENSURE OR CERTIFICATION REQUIREMENTS:  

Must possess a valid U.S. driver’s license at time of hire, and a valid Ohio driver’s license within 6 months of hire; must maintain insurability under CMHA’s vehicle insurance policy.  HCV Executive Management and/or HCV Program Management (or equivalent) certifications are desired. 

EQUIPMENT OPERATED: 

 The following are examples only and are not intended to be all inclusive. Calculator, computer, computer software (e.g., Microsoft Office, Microsoft Teams, Microsoft Vizio, Yardi, OnBase, SharePoint, OnCue, Dynamics, US Bank Software, Affordablehousing.com, ADP, Adobe Reader, and other applicable computer software), mobile phone, fax machine, copier, scanner, telephone, and other standard modern business office equipment. 

INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS: 

Employee has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); works in or around crowds; has contact with potentially violent or emotionally distraught persons; this is considered sedentary work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the U.S. Department of Labor’s physical demands strength ratings.

In cases of emergency, unpredictable situations, and/or department needs, may be required to lift, push, pull, and/or carry objects heavier than D.O.L. strength ratings recommend.

ESSENTIAL FUNCTIONS OF THE POSITION:  For purposes of 42 USC 12101: 

JOB DUTIES in order of importance 

30%      (1)  Manages and supervises Participant Relations & Outcomes Agents Manager & Supervisors as they oversee daily operations and tasks performed by Participant Relations & Outcomes Agents and other front-line staff in the administration of the Housing Choice Voucher program.  Operations overseen may include, but are not limited to, qualifying applicants for the program; recertifying program participants to ensure continuing qualification for the program; managing dispute resolution between and/or among the Agency, Legal Counsel, Residents, and Landlords. Additional tasks include, but are not limited to:  provides operational goals; guides staff in achieving those goals; resources staff for success; schedules and assigns tasks; participates in the hiring process for job applicants within the AVPs’ division; recommends discipline; recommends and adjusts pay assignments for direct reports and divisional employees, in alignment with organization standards; evaluates subordinates’ performance; manages remote work performance and activities of staff; manages grievances or employee complaints within division, and consults with Human Resources; approves leave requests; attends or participates in meetings in which policy questions are reviewed or discussed; recommends policy changes and implements approved policy changes; participates in personnel or labor relations activities; has access to financial data used in monitoring department revenue/income, etc.); manages, coaches, leads change, and develops leadership team and staff.

30%    (2) Collaborates with partners to advance the mission and provide affordable housing; oversees and supervises Housing Choice Voucher areas of responsibility as assigned (i.e. Project-Based Voucher, VAWA Administration/Transfers, RAD, VASH, FUP, Mainstream/NED, MRDD) to ensure compliance with applicable federal regulations and the Authority’s approved Housing Choice Voucher/Section 8 Administrative Plan;  achieve on an ongoing and continual basis, a minimum score in excess of 90 points (high performer) under HUD’s Section Eight Management Assessment Program (SEMAP); plans, supervises, and monitors daily overall activities and documentation; monitors all relationships and program outreach efforts for the Section 8 tenant-based assistance programs and evaluates and reports on results.  Assists in the preparation and coordination of the Authority’s Housing Choice Voucher annual budget; monitors division’s budget expenditures and reports monthly to Vice President.  Prepares and submits to Vice President for review all funding applications for any and all Section 8 programs, including applications pursuant to Notices of Funding Availability as issued by HUD; reviews all Public and Indian Housing (“PIH”) Notices from HUD to determine applicability to areas of responsibility and makes recommendations to Vice President regarding compliance with such notices and/or necessary changes to areas of responsibility. 

20%      (3)  Reviews, interprets, and implements, as approved by the Vice President, rules, regulations, and legislation pertaining to Section 8 housing programs and makes changes as needed; monitors overall compliance with Section 8 rules and regulations; makes effective policy, administrative, and management decisions on routine activities in operation of the programs; ensures housing management staff is advised of changes in policies. 

10%      (4) Monitors selection of tenants to ensure compliance with federal requirements concerning selection preferences; works to ensure that participants, tenants, and landlords are held accountable to Authority and HUD program rules; assists development managers and tenants in resolving controversies, and makes recommendations to the Vice President. 

5%         (5) Attends meetings and serves on committees, as directed; attends training and seminars, as directed. 

              (6) Demonstrates regular and predictable attendance. 

              (7) Maintains required licensure and/or certification. 

              (8) Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.

OTHER DUTIES AND RESPONSIBILITIES: 

5%         (9) Performs other related duties as assigned.

MINIMUM ACCEPTABLE CHARACTERISTICS:  (*indicates developed after employment)                                                                                                                                       

Knowledge of: HUD’s Section Eight Management Assessment Program (SEMAP); HUD’s Two-Year Tool; accounting; budgeting; interviewing; office practices and procedures; *Agency/department goals and objectives; *Agency/department policies and procedures; *workplace safety practices and procedures; *personnel rules and regulations; supervisory principles and practices; computer software; community resources and services; public relations; records management; personnel administration; office management; project management; government structure and process; public administration; government grant programs; state, federal, and local laws and/or regulations; employee training and development; local geographical area; business administration; English grammar and spelling; modern principles, practices, and techniques of Public Housing Authority management; the relationship of Public Housing Authority’s to other federal, state, and local jurisdictions and their abilities to provide funds or other support to the Authority; pertinent HUD regulations; federal, state, and local laws and regulations pertaining to public housing authorities; modern principles, practices, and techniques of rental property maintenance; Housing Choice Voucher and low-income housing policy and regulations; Housing Choice Voucher eligibility and rent calculation requirements, as required by HUD and Housing Quality Standard (HQS) Inspection Program; procurement regulations. 

Skill in:  computer operation; use of modern office equipment and software applications; customer service; organization, planning, and time management; negotiating; proposal and grant writing. 

Ability to:   build and lead teams to achieve organizational objectives; interpret a variety of instructions in written, oral, picture, or schedule form; deal with many variables and determine specific action; apply management principles to solve agency problems; define problems, collect data, establish facts, and draw valid conclusions; exercise independent judgment and discretion; understand, interpret, and apply laws, rules, or regulations to specific situations; select most qualified applicant according to specifications for referral; read, copy, and records figures accurately; add, subtract, multiply, and divide whole numbers; calculate fractions, decimals, and percentages; copy records precisely without error; complete forms; prepare correspondence; compile and prepare reports; respond to routine inquiries from public and/or officials; prepare and deliver speeches and presentations; conduct effective interviews; communicate effectively; train or instruct others; understand a variety of written and/or verbal communications; maintain records according to established procedures; handle sensitive inquiries from and contacts with officials and general public; develop and maintain effective working relationships; resolve complaints; travel to and gain access to work site; maintain confidentiality. 

LEADERSHIP COMPETENCIES AND PERFORMANCE GOALS: (additional leadership competencies and/or performance goals may be added from time to time, and will be detailed on performance measurement reviews and/or KPI dashboard) 

Additional Position-Specific Performance Objectives/Goals:

·       VAWA Program Management Administration – ensure PHA due diligence standards are met in administration of program initiatives

·       Review of applications and documentation for admission to the HCV Program – accurately assess the eligibility of applicants and issue vouchers to clients to find housing

·       Requests for Tenancy Approval (RFTA) and voucher submissions – ensure all RFTA forms are complete, executed by landlord and tenant, and data is correctly entered in an accurate and timely manner

·       Contract Processing – ensure that all HAP contracts are executed accurately and in a timely manner

·       Rent Reasonableness Determination – determine how much CMHA is willing to pay on a requested rent amount by an owner; includes rent increases to ensure CMHA is keeping up with fair market rates and HUDs compliance guidelines

·       Landlord Recruitment and Retention – increase our affordable housing portfolio, retain current owners in portfolio

·       Program Policy Analysis – update and understand governing policies for Housing Programs.

·       Manage Recertification staff

·       Handling Escalated Cases and Complaints – case and complaint resolved in the best manner possible. 

Key Performance Indicators (KPI):

Responsible for periodic required entries into KPI dashboard tool; regularly reviews and discusses with direct reports and subordinates, Senior Leadership, etc., to monitor and report on division performance metrics. 

KPIs include: 

• SEMAP High Performer status
• SEMAP Indicators
• QA/QC Performance (in association with Authority’s General Counsel) 

POSITIONS DIRECTLY SUPERVISED:

Housing Assistance Manager (2)